Shipping & Returns


FREE Worldwide Shipping 

We offer FREE worldwide shipping on all our shoes. Expected delivery times:

Continental USA:               3-4 business days
Europe & Worldwide:        1-2 weeks
    You will receive a tracking number via email at the time of shipping. Items will be shipped from San Francisco, California. Please note, for international orders, you may incur an import duty or fee by your local customs authority at the time of delivery. We are not liable for these possible charges, which cannot be reimbursed by Ja Ja Genau. If you are unsure whether this applies to your country, please contact your local customs authority to find out more.


    Easy Returns

    We recommend trying your shoes on a carpet to prevent scuffs on the soles. If your shoes do not fit well, we offer a 30-day return policy. The shoes must be unused and in the original, new condition that you received it.  

    Simply write to us at, include a scan of your payment receipt, and we will guide you through the return process. Any returned item not in its original, new condition will not be eligible for a refund or exchange. 

    We do not cover return shipping costs and highly recommend using a trackable shipping service and insurance.

    If you would like to exchange your shoes for another size, we offer FREE shipping on the replacement shoes to you. Once your returned shoes are received and inspected, we will send you an email to confirm that we have received the shoes and begin the refund or exchange. The process takes only a few days.  

    If you have any questions, feel free to write us at