Shipping & Returns
FREE Worldwide Shipping
We offer free worldwide shipping on all our shoes. Expected delivery times:
Europe: 3-7 business days
Worldwide: 1-2 weeks
Easy Returns
We recommend trying your shoes on a carpet to prevent scuffs on the soles. If your shoes do not fit well, we offer a 30-day return policy. The shoes must be unused and in the original, new condition that you received it.
Simply write to us at info@jajagenau.com, include a scan of your payment receipt, and we will guide you through the return process. Any returned item not in its original, new condition will not be eligible for a refund or exchange.
We do not cover return shipping costs and highly recommend using a trackable shipping service and insurance.
If you would like to exchange your shoes for another size, we offer FREE shipping on the replacement shoes to you. Once your returned shoes are received and inspected, we will send you an email to confirm that we have received the shoes and begin the refund or exchange. The process takes only a few days.
If you have any questions, feel free to write us at info@jajagenau.com.